24 Hour Assistance Service
Economy
Tin Leg
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What is 24 Hour Assistance Service?
Travel insurance providers have a 24-Hour Assistance Service department to help travelers 24/7 during their trip.
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What am I covered for?
ASSISTANCE SERVICES*
All Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Tin Leg provides assistance through coordination, negotiation, and consultation using an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the responsibility of the traveler.
Travel Medical Assistance
• Emergency medical transportation assistance
• Physician/hospital/dental/vision referrals
• Assistance with repatriation of mortal remains
• Return travel arrangements
• Emergency prescription replacement assistance
• Dispatch of doctor or specialist
• Medical evacuation quote
• In-patient and out-patient medical case management
• Qualified liaison for relaying medical information to family members
• Arrangements for visitor to bedside of hospitalized Insured
• Eyeglasses and corrective lens replacement assistance
• Medical payment arrangements
• Medical cost containment/expense recovery and overseas investigation
• Medical bill audits
• Coordinate shipment of medical records
• Assistance with medical equipment rental/replacement*Non-insurance services are provided by Tin Leg.
ASSISTANCE SERVICES*
All Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Tin Leg provides assistance through coordination, negotiation, and consultation using an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the responsibility of the traveler.
Worldwide Travel Assistance
• Lost baggage search; stolen luggage replacement assistance
• Lost passport/travel documents assistance
• ATM locator
• Emergency cash transfer assistance
• Travel information including visa/passport requirements
• Emergency telephone interpretation assistance
• Urgent message relay to family, friends or business associates
• Up-to-the-minute travel delay reports
• Arrangements for long-distance calling cards for worldwide telephoning
• Inoculation information
• Embassy or consulate referral
• Currency conversion or purchase assistance
• Up-to-the-minute information on local medical advisories, epidemics, required immunizations and available preventive measures
• Up-to-the-minute travel supplier strike information
• Legal referrals/bail bond assistance
• Worldwide public holiday information*Non-insurance services are provided by Tin Leg.
ASSISTANCE SERVICES*
All Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Tin Leg provides assistance through coordination, negotiation, and consultation using an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the responsibility of the traveler.
Emergency Assistance
• Flight rebooking
• Hotel rebooking
• Rental vehicle booking
• Emergency return travel arrangements
• Roadside assistance locator
• Rental vehicle return assistance
• Guaranteed hotel check-in
• Missed connections coordination*Non-insurance services are provided by Tin Leg.
ASSISTANCE SERVICES*
All Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Tin Leg provides assistance through coordination, negotiation, and consultation using an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the responsibility of the traveler.
Roadside Assistance
24-Hour Roadside Assistance Services
• Towing Assistance— When towing is necessary, the covered vehicle will be towed to the nearest service facility or to any location requested by the covered customer.
• Flat Tire Assistance — Service consists of the replacement of a flat tire with the covered vehicle’s spare tire. Towing assistance will be provided if needed.
• Oil, Fluid, and Water Delivery Service — An emergency supply of oil, fluid, and water will be delivered to any covered vehicle in immediate need. The customer must pay for cost of the fluids if there is one.
• Fuel Delivery Service — An emergency supply of fuel will be delivered to any covered vehicle in immediate need. The customer must pay for the cost of the fluids if there is one.
• Lock-out Assistance — Assistance will be provided in gaining entry to a covered vehicle if the keys are lost or locked inside.
• Battery Assistance — Battery assistance (jump-start) will be provided to any covered customer in immediate need.
• Collision Assistance — If a customer is involved in a collision in their covered vehicle, towing assistance will be provided when needed to direct the vehicle back to the issuing dealership if possible or to the nearest qualified repair facility.*Non-insurance services are provided by Tin Leg
ASSISTANCE SERVICES*
All Assistance Services listed below are not insurance benefits and are not provided by the Insurer. Tin Leg provides assistance through coordination, negotiation, and consultation using an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the responsibility of the traveler.
Vehicle Return Assistance
Makes arrangement for the return of your automobile back to your primary residence should you become ill/injured and unable to drive.*Non-insurance services are provided by Tin Leg.